Client welcome guide
Welcome
Thank you for booking with us. We are glad you are here. This guide shows what happens from now until your photos are in your hands.
1. What happens next
- Now: sign your contract and pay your retainer if you have not yet. Your date is held once both are done.
- A few days before: you get a reminder with the time, the place and the weather.
- Session day: we meet and take your photos.
- Within days after: sneak peeks arrive by email.
- Within weeks after: your full online gallery is ready.
2. How to reach us
Email or message us through your client portal. We reply within business days. On the day of your session, call or text if you are running late.
3. Payments
Your balance is due . You can pay online by card from your invoice, and your receipts stay in your client portal. If anything looks wrong, write to us and we will sort it out.
4. Getting ready
- Pick outfits that feel like you. Coordinate colors rather than matching them.
- Eat beforehand and bring water. Plan the day so nobody has to rush.
- Schedule haircuts a few days before, not the same morning.
- Tell us anything you want or do not want. Nothing is too small.
5. On the day
Arrive about minutes early. We start with a short chat and easy poses so everyone relaxes. You do not need to know how to pose. We guide you the whole time. If the weather turns bad, we will let you know early and move the session at no charge.
6. After your session
You get a few sneak peeks first, then your full gallery by email. Pick favorites, download your images and order prints or albums from the gallery. Please download and back up your images before the gallery expires on .
7. Quick answers
Can we change the date? Yes. Tell us at least hours ahead and we will find the next date that works. See your contract for details.
What if someone is sick? Stay home and tell us. We will find a new time.
Do I get every photo? You get the best ones, edited. We remove near-duplicates and misses so the gallery is worth keeping.
8. See you soon
Questions, big or small, are welcome. Reply any time. We look forward to your session.