Chapter 10 · Print shop
Fill a print order
When a client pays, the order lands in Print Orders. You send the photos to your print lab, then tell Mankai how the order is moving so your client stays informed.
Have this ready
- The print lab you order from, or your own printer.
Step by step
Get there
In the top bar, point at Print Shop.
Choose Print Orders.
Set it up
Press the order under New orders.
It shows here once your client pays. QC & ship (via studio) is your To you first choice from Choose how prints ship.
Press Actions, then choose Download print files (ZIP). Send the files to your print lab.
The ZIP holds a print file for every print on the order.
Once the order is with your lab, press Start processing.
When the prints are back, press Mark ready to ship.
Press Actions, then choose Tracking.
Type the tracking number or link, then press Save tracking.
Pack the prints and send them, then press Mark shipped.
Check the order. It now says Shipped, with the tracking number under the address.
You're done when
The order says Shipped, and your client can see the tracking number on her order page. When the prints arrive, press Mark delivered to close the order.
If something's not right
Something is wrong with an order
Press Actions, then Flag a problem, and write what is wrong. The flag stays on the order until you resolve it. Your client is not emailed.
A client wants her prints sooner
Press Actions, then Mark as rush. Rush orders move to the top of your production list.
My lab ships to the client
The steps are the same. The order just says Ships direct to client instead of QC & ship (via studio).