Launch year Our first year on sale. Half off your first year of Pro. Half off your first year. Ends Dec 31 The launch price is here until December 31, 2026. Ends December 31. All of Pro Every Pro feature, on your own WordPress site. All of Pro, your site. $125 was $249.99 first year Claim launch pricing
Mankai
Try for free

Chapter 12 · Clients

Live chat

About 4 minutes

Live chat puts a small chat bubble on every page of your website. Visitors type a message, and it arrives in Messages with your other conversations.

Step by step

Get there

  1. Press the gear icon in the top bar to open Settings.

  2. Press Communications in the Settings list.

  3. Press Live chat.

Set up the chat

  1. Check that the Chat bubble switch is on.

    Mankai turns it on for you. Turn it off if you ever want the bubble gone from your website.

  2. Type a welcome in Greeting. It is the first thing visitors read.

  3. Type what visitors should read after hours in Away message.

    Mankai shows it outside the weekly hours you set in Set your studio hours. Visitors can still write.

  4. Type a short line in Nudge text, then press Save settings at the top right.

    Show it after sets how many seconds visitors wait before the nudge appears.

See what visitors see

  1. Open any page of your website in a private window. After a few seconds, your nudge pops out beside the bubble.

    The nudge does not show on every visit, and it stays hidden for a week once a visitor closes it.

  2. Press the bubble. Your greeting is the first thing visitors read.

You're done when

Visitors can write to you from any page of your website. Their messages arrive in Messages, under Clients in the top bar. See Message a client to answer them.

If something's not right

I don't see the bubble on my website

Check that Chat bubble is on and that you pressed Save settings. The bubble never shows on your client portal or at checkout, so look at an ordinary page.

Where do I answer a visitor?

Open Messages under Clients in the top bar, then open the conversation and write your reply.